FAQ

Where is Texas NeuroRehab?

Address: 1106 West Dittmar Road, Austin, Texas 78745. Directions

How are the staff trained?

We employ board certified child and adolescent psychiatrists, neurologists, Ph.D. level neuropsychologists, physician assistants, registered nurses, substance abuse counselors, masters level social workers, licensed professional counselors, case managers, special education teachers, nutritionists, occupational, physical, speech and recreational therapists. Staff must train and meet orientation requirements before they work with children. The facility staff also participate in continuing education to build skills and increase knowledge.

What kinds of therapy do children receive?

Your child will be thoroughly assessed by an interdisciplinary treatment team and a master treatment plan will be developed based on your child’s specific needs. Therapies include individual, group and family psychotherapy. All children will have an individual behavior program as well. Specialized therapies are prescribed by the psychiatrist, and may include occupational therapy or sensory integration, recreational therapy, physical or speech therapy, ROPES or substance abuse therapy.

How often will we talk to a therapist?

You will be contacted by your designated therapist, with a thorough update on your child’s progress weekly. Updates via telephone provide detailed information from staff working with your child, and they will help you understand treatment goal formation and progress. You may also call the unit staff or nurse, or your assigned case manager.

What kind of education will my child receive?

Students attend The University of Texas Charter school in a small classroom setting with a special education teacher, teacher’s aide and direct care staff. They provide the maximum amount of individualized instruction at the student’s pace. The school and pre-vocational buildings include a reading lab, computer lab, library, wood shop, pre-vocational training area, kitchen and multiple classrooms equipped with the latest technology. The school provides transcripts, individual education plans, report cards, diplomas and graduation ceremonies. Our teachers communicate with the student’s home schools and credits are transferable.

How are meals and nutritional needs handled?

Dieticians are employed at Texas NeuroRehab to oversee dietary needs for our children and adolescents. Our cafeteria provides balanced meals and snacks. All meals are home cooked daily on campus. If a child has special dietary requirements, our dietary staff will work to create a healthy and appetizing meal plan specifically for your child.

Do the children spend time outdoors?

Absolutely, children go outside daily on the 67-acre campus. Weekly therapeutic activities for the children may include community outings, seasonal swimming, sports, recess at the playground, nature walks, dances, carnivals, holiday celebrations, Olympics, science fairs, cultural enrichment activities and many other recreational options. The campus has a large gym, ROPES course, spacious cafeteria, oak trees and playing fields. Daily activities for the children and adolescents utilize all parts of the campus.

How are family involved if they live in Texas?

If families reside in the area, weekly visits are encouraged. We provide family visitation rooms on campus and therapeutic passes are encouraged as clinically appropriate.

How are family members kept involved from a distance? Can I visit?

We consider family involvement essential for the treatment of the child. Family and patient therapy sessions are provided in person or via telephone. In person therapy sessions, during visits, are easily coordinated and scheduled with our therapists. We highly encourage letters, phone calls and packages. Phone calls can occur several times per week in the evenings. Texas NeuroRehab also has videoconferencing capabilities to allow for face to face communication. We want to strengthen the child’s relationship with their family, community and other support systems to help them feel secure that these resources are still a large part of their life.

What happens if a child gets sick?

Each treatment unit has a nurse 24 hours a day to oversee the physical welfare of the child. In addition, the children see a physicians assistant routinely as needed for minor medical problems. If your child requires specialized medical services (medical doctor, dentist, etc.) this is arranged by the unit nurse. If your child should experience a medical emergency, we have contractual agreements with local medical and surgical hospitals for patient transfers and you will be informed immediately.

What will it cost me?

If you are utilizing a third-party insurance policy, estimated cost will be determined by co-insurance and annual deductible amount. Typically, insurance covers all therapeutic treatment modalities. Your insurance will be verified prior to admission, and you will be notified of your estimated out of pocket expenses.

How can I get a child into the program?

Please call the admissions department at 1-800-252-5151. An experienced admissions counselor will be able to assist in the admissions process.

What should we bring with the child to the facility?

Please bring a week’s worth of clothing including a jacket in the cooler months and a bathing suit in the summer. Please also remember that no belts, shoelaces or strings are allowed. Include shower shoes, a robe and pajamas. It is helpful if you can mark them with the child’s initials.

We will provide hygiene items such as shampoo, conditioner, toothpaste and brushes, deodorant, feminine hygiene supplies, etc. If your child has special sanitary needs, please bring one week worth until more is ordered. We will also supply bedding, linens and towels.

Children have their own bed and closet in their room. Photos should be in a photo album that your child can put in the closet.  Any bed item you send must be machine-washable.   Personal electronic equipment is not allowed.

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Texas NeuroRehab is committed to providing the highest level of quality care to our patients. The Joint Commission’s gold seal of approval on our website shows that we have demonstrated compliance to the most stringent standards of performance, and we take pride in our accreditation.

The Joint Commission standards deal with organization quality, safety-of-care issues and the safety of the environment in which care is provided. If you have concerns about your care, we would like to hear from you. You may contact us, toll free, at 1-800-252-5151.

If you do not feel that your concerns have been addressed adequately, you may contact The Joint Commission at: Division of Accreditation Operations, Office of Quality Monitoring, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, Telephone: 800-994-6610.

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